Our Commitment: Protecting your privacy on Kikriya App is our top priority. Read this Privacy Policy to understand how we collect your data, why we collect it, and how we keep it secure.

1 Introduction & Definitions

Kikriya App ("we", "us", "the platform") operates a safe and trusted online gaming service for users in Bangladesh. This Privacy Policy explains how Kikriya App handles your personal information and what rights you have.

In this policy, "personal data" refers to any information that can be used to identify you, directly or indirectly — such as your name, email address, phone number, physical address, or device information.

  • This policy applies to both the Kikriya App website and mobile app.
  • By using our services, you automatically agree to this Privacy Policy.
  • If you are under 18, you are not permitted to use our services.
  • This policy was drafted in Bengali; the original document shall prevail in the event of any dispute.

2 What Data We Collect

Kikriya App only collects information that is strictly necessary to provide our services, ensure security, and meet legal obligations. We never collect excessive or unnecessary data.

Type of Data When It Is Collected Reason
Name, date of birth, address At the Time of Registration KYC Verification
Email address and phone number At the Time of Registration Contact
Payment Information Transaction Time Financial Security
IP address, device information Login Time Security
Gaming Activity & History During Gameplay Service Improvement
National ID / Passport During KYC Verification Legal Obligations
  • Information about browsing behavior may be collected through cookies and tracking technologies.
  • Information you voluntarily provide — such as support messages or survey responses — may also be stored.
  • Sensitive information such as religion, political views, or medical details is never collected.

3 Purpose of Data Use

Kikriya App uses your data only for specific, legitimate purposes. We never use your information for any purpose that has not been disclosed to you in advance.

  • Account Management: For registration, login, and account verification.
  • Payment Processing: To process deposits and withdrawals securely.
  • Fraud Prevention: To detect and prevent suspicious activity.
  • Service Improvement: Analyzed to improve the overall gaming experience.
  • Marketing Communications: To inform you of promotions and offers, with your consent.
  • Legal Obligations: To comply with regulatory requirements.
  • Providing Support: To help resolve your issues quickly.
Marketing Email: You can unsubscribe from promotional emails at any time. However, essential service-related communications cannot be turned off.

4 Data Retention & Storage Period

Kikriya App does not retain your data longer than necessary. Once the purpose for which it was collected has been fulfilled, or after your account is closed, your data is deleted or anonymized within a reasonable timeframe.

  • Account data: retained for the duration of the account and up to 5 years after closure.
  • Financial transaction records: retained for a minimum of 7 years as required by law.
  • KYC documents: retained as needed after verification is complete.
  • Cookies & log files: typically retained for 90 days to 1 year.
  • Support Conversations: retained for up to 2 years after resolution.

5 Sharing Data with Third Parties

Kikriya App never sells your personal data. Limited information may be shared with trusted partners who help us deliver our services, and those partners are bound by the same privacy standards we uphold.

  • Payment Processors: Payment gateways such as bKash, Nagad, and Rocket — for transaction processing only.
  • Game Providers: Third-party game companies — for game functionality purposes.
  • Technology Partners: Cloud hosting and security providers.
  • Legal Authorities: When required by a court order or government directive.
  • Fraud Investigation Agencies: Where required for anti-money laundering compliance.
We never sell or rent your data to advertisers or marketing companies.

6 Cookie Policy

Kikriya App uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser that remember your preferences.

  • Essential Cookies: Required for login sessions and security — these cannot be disabled.
  • Functionality Cookies: To remember your language preference and other settings.
  • Analytics Cookies: Used to measure site performance — with your consent.
  • Marketing Cookies: To show relevant ads — you can opt out at any time.
  • You can delete or block cookies at any time through your browser settings.
  • Disabling cookies may limit the functionality of certain services.

7 Your Rights

You have a number of important rights over your personal data on Kikriya App. We always respect those rights and make every effort to respond promptly to any request.

Right to Access Your Data

You have the right to know what information we hold about you.

Right to Rectification

You can request corrections to inaccurate data or ask us to complete any incomplete information.

Right to Erasure

You may request that your data be deleted under certain circumstances.

Right to Restrict Processing

You may request that the use of your data be temporarily restricted in certain cases.

Right to Data Portability

You have the right to receive your data in a structured, portable format.

Right to Object

You can opt out of your data being used for marketing purposes at any time.

To exercise any of these rights, contact our support team. We will respond to your request within 30 days of receipt.

8 Security Measures

Kikriya App uses industry-leading security technology to protect your data. Our security team continuously monitors our systems and actively works to defend against emerging threats.

  • All data transmissions are secured with 256-bit SSL/TLS encryption.
  • Passwords are never stored in plain text — only encrypted hashes are kept.
  • Regular third-party security audits and penetration testing are conducted.
  • Two-factor authentication (2FA) is available and strongly recommended.
  • Automated alerts are sent whenever unusual login attempts or transactions are detected.
  • Data centers are located in facilities with the highest physical security standards.
Stay vigilant too: Never share your password with anyone. Kikriya App will never ask for your password by phone or email.

9 Children's Privacy

Kikriya App is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

  • Age verification is mandatory at the time of registration.
  • If we become aware that any data from a minor has been collected, it will be deleted immediately.
  • Parents or guardians can report any concerns to our support team.
  • Identity verification documents must be provided when creating an account.

10 Policy Updates

Kikriya App may update this Privacy Policy from time to time. If any significant changes are made, we will notify you by email or through an in-platform notification.

  • You can check the "Last Updated" date at the top of this page to stay informed of any changes.
  • For major changes, 30 days' notice will be given before they take effect.
  • Continued use of our services after an update constitutes acceptance of the revised policy.
  • We recommend visiting this page regularly for updates.

11 Contact Us

If you have any questions or concerns about this Privacy Policy, please get in touch. We are always ready to help.

  • Support Email: [email protected]
  • Support Available: 24 hours a day, 7 days a week.
  • Privacy-related requests will be responded to within 30 days.
  • Critical security issues are addressed immediately.
For more frequently asked questions, visit our FAQ Page View or About Us Go to page.